Managed Support Services

Reliability and performance at the best price

SUPPORT PACKAGES

Dedicated Server, Hosting & Colocation are Fully Managed, this means that we manage, monitor and maintain your server physically, software level as well as network level.

Basic

Shared

Dedicated

24 x 7 Support

Response Time

30 mins

15 mins

Immediate response

Unlimited Tickets

Limited

Limited

Multi Channel Support

Server Optimization

10 hours

Firewall Configuration

3rd Party Ticketing Coordination

Assisted Setup

Install Software Upgrades & Patches

On Request

On Request

3rd Party Software Installation

Script Installation

Server Monitoring

Alert Notifications

Service / Server Report

On Request

Expert Level Services

On Request

Server Admin Tasks

On Request

On Request

1. Basic managed support is included with Dedicated Server, Hosting & Colocation.
2. Can be purchased for Dedicated Server Provided by HashCod as well as 3rd Party Dedicated Servers.

WHATS INCLUDED?

We offer full support and management for your server both physically and for all of the software that comes installed on it.

  • Unlimited support 24 x 7 x 365 expert technical support
  • 30 minutes response time
  • Installation and configuration of various flavors of Linux servers
  • Basic security
  • We are not responsible for hardware and network issues if the server hosted in 3rd party DC

  • Unlimited access to 24 x 7x 365 expert technical support
  • 15 minutes response time
  • Installation and configuration of various flavors of Linux servers
  • Basic security as well as additional security measures as per client request
  • Priority issue escalation to critical hardware and network vendors
  • Unique server stabilization procedures
  • 3rd party ticketing system monitoring will do every 4 hours

  • Unlimited access to 24 x 7 x 365 expert technical support
  • Immediate response time
  • Full applications management
  • Expert level service and advice
  • Alerts notifications
  • Installation and configuration of various Linux servers
  • Monitoring servers and performance evaluation
  • Basic security as well as additional security measures as per client request
  • Priority issue escalation to critical hardware and network vendors
  • Zero downtime migration, in coordination with 3rd party vendor or customer arrangements
  • Unlimited access to a System Administrator - Expert troubleshooting whenever you want, as much as you want
  • Unique server stabilization procedures

Add On’s

We are what we repeatedly do.

Helpdesk System

We can setup everything from scratch like a helpdesk system.

Custom SLA

We customized anything to meet your requirement.

Dedicated Manager

We handle every account with extreme individual attention.

What are you waiting for?

Discover our servers and start now

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